3Flo are a leading plumbing and heating company based in St Albans and operating throughout Hertfordshire. They specialise in high quality plumbing and electrician services including bathroom design and installation.
EMSL were approached to design and build a brand new website for 3Flo. The website needed to be fully responsive and as customer friendly as possible and include a facility for customers to be able to request a quote or appointment.
We created a website that clearly highlighted the many different services that 3Flo offer in a way that is easy to navigate and not overwhelming.
The result was a clean, simple and easy to use website that has generated more bookings for the client.
The nature of 3Flo’s business means they are quoting for different jobs on a daily basis. These jobs can range from plumbing work to appliance installation and full bathroom refurbishments. 3Flo needed an easy system to contact potential customers who had received a quote but hadn’t yet confirmed a booking to judge if the job was likely to go ahead, if they could answer any questions the customer might have or if the customer had perhaps gone with another supplier.
EMSL created a standard email template to contact customers who 3Flo hadn’t heard from following a quotation. The email asked the customer three questions regarding the nature of the status of their project which directed them to dedicated landing pages on the 3Flo website. The landing pages allowed the customer to feed back the relevant information directly to 3Flo.
The result was an easy to use system that allows 3Flo to keep on top of quotes and follow up potential lost leads.